Accessibility Policies and Procedures
EVTA is accessible to persons with disabilities. EVTA buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Operators are trained to assist riders to use lifts and ramps, and secure wheelchairs, as well as provide information on destinations served. You may travel with your respirator, and/or portable oxygen. Service animals are welcome on board buses and in our facilities. Public information is available in alternative formats upon request.
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 970-328-3520, or email us at info@CoreTransit.org. Please submit requests at least the day before the trip. EVTA will not charge additional fees for passengers requiring reasonable modifications.
If you have a complaint about the accessibility of the transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 970-328-3520, or email us at info@CoreTransit.org. Please submit requests at least the day before the trip. EVTA will not charge additional fees for passengers requiring reasonable modifications.
If you have a complaint about the accessibility of the transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
How do I report inaccessibility by form?
You can call us, download and use our ADA complaint form here, or request a copy of the form by writing or phoning:
Eagle Valley Transportation Authority
3289 Cooley Mesa Road
PO Box 1070
Gypsum, CO 81637
970-328-3520
If the inaccessibility occurred on our buses, you may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
- Your name, address, and telephone number. (See Question 1 of the complaint form.)
- How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
- The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)
Please submit your complaint form to the address listed below:
Eagle Valley Transportation Authority
3289 Cooley Mesa Road
PO Box 1070
Gypsum, CO 81637
970-328-3520
If you are unable to complete a written complaint due to a disability or if information is needed in another language, we can assist you. Please contact us at 970-328-3520 or info@CoreTransit.org.
How will your form be handled?
EVTA investigates forms received no more than 180 days after the alleged incident. EVTA will process forms that are complete. Once a completed form is received, EVTA will review it to determine if EVTA has jurisdiction.
EVTA will generally complete an investigation within 90 days from receipt of a form. If more information is needed to resolve the case, EVTA may contact you. Unless a longer period is specified by EVTA, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, EVTA may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, EVTA will send you a written letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with EVTA’s determination, you may request reconsideration by submitting a request in writing to the Director of EVTA within seven (7) days after the date of EVTA’s letter, stating with specificity the basis for the reconsideration. The Director of EVTA will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Director of EVTA will issue a determination letter to the complainant upon completion of the reconsideration review.
Website Accesibility
Website Accessibility
This is an accessibility statement from the Eagle Valley Transportation Authority.
EVTA is committed to making its information and communication technologies accessible to all.
Conformance Status
Meeting accessibility standards is an ongoing process, and the Eagle Valley Transportation Authority will continue to work toward increasing the accessibility of our site.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Eagle Valley Transportation Authority is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard
Third Party Sites
Throughout this website, we make use of different third-party websites, which are not controlled by the Eagle Valley Transportation Authority. When you click a link from evta.org that leads to a third-party website, the Eagle Valley Transportation Authority cannot guarantee that the third-party website will be in conformance with WCAG or comply with the accessibility requirements set forth by applicable law.
How can I request accommodations or provide feedback?
We welcome comments on how to improve this website's accessibility for users with disabilities and requests for accommodations to any of the Eagle Valley Transportation Authority services. We aim to respond to comments and requests within 5 business days.
To request accommodations, report inaccessibility, or for any information please:
Call: (970)328-3520
Email: info@CoreTransit.org
or fill out this form: