“Core Transit Mobile Tickets” Terms and Conditions
Definitions and descriptions
Thank you for using the Core Transit Mobile Ticketing Application (the “App”). The App is brought to you by Eagle Valley Transportation Authority (d/b/a and hereinafter referred to as “Core Transit”), with mobile ticket sales provided by Masabi LLC, a Delaware limited liability company (“Masabi”). These terms and conditions will govern the purchase and use of ECO Passes via the App and used on any Core Transit bus service. Core Transit and Masabi may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms and conditions. This will not affect any existing terms accepted by you when making your purchase via the App. When downloading the App, you are also agreeing to be bound by these terms.
The App
Core Transit grants you the right to download, install and use the App on your mobile handset to purchase passes and access information in accordance with these terms and conditions.
Once you have downloaded the App you will be able to purchase tickets to travel with Core Transit. All tickets purchased through the App are subject to our [Conditions of Carriage] which can be found at https://evta.colorado.gov/mobile-tickets-terms-and-conditions
You do not and will not own the App or any information that is provided to you through it or Core Transit, but you may use the App in accordance with these terms and conditions solely for the purposes of purchasing and using mobile passes and accessing transport information for your own personal use and not for any other purpose. The App is owned by the Core Transit and may only be used for your own personal use. You must not try to alter, modify or in any way try to copy or transfer the mobile ticket facility to any other users.
The App is provided to you free of charge. Core Transit can suspend access to purchasing passes through the mobile application and can do so for any reason. You must ensure that your mobile device has the required version of the relevant operating system.
You are responsible for all data charges incurred when using the App with your mobile phone provider.
Mobile Ticketing and Use
Core Passes are available to purchase via your mobile phone using the App. Once you have purchased the ticket it will be delivered as a Core Pass to your mobile phone. Core Passes sold on the App are for use on Core Transit services only in the times and in the areas as specified at the time of purchase.
The price you pay for a Core Pass will be valid for the duration on the ticket and any subsequent price changes during the validity of the ticket will not affect the Core Pass you have already purchased.
Core Passes are valid immediately for travel at the time you make your purchase.
Payment for a Core Pass must be made by credit or debit card. At the time of purchase, the appropriate payment for the Core Pass will either be deducted from your bank account or charged to your credit card. Please note we do not store your debit/credit card details.
Core Passes are downloaded to your registered mobile device through the App. An internet or cellular connection will be required to activate your tickets.
Core Passes must be activated prior to you boarding the bus. Please ensure you have sufficient battery charge to show to the driver and/or validate your ticket via an onboard validation device and for the whole duration of your journey, as Core Transit does not accept any liability for any loss you may incur in the event that you do not have sufficient battery life on your mobile device.
Please allow time for the App to load whilst waiting for the bus. If you are unable to display the Core Pass on your phone the full cash fare must be paid. No refund will be given.
You may be asked to show your Core Pass to a bus operator or any member of staff employed by the Core Transit or local police.
Core Transit reserve the right to refuse travel on invalid Core Passes or if used on a stolen phone. The Core Passes are not transferable and may only be used by the registered phone user, and Core Passes do not give you priority over other passengers.
A mobile ticket refers to a type of pass valid for use on Core Transit bus service, which is purchased only the App on an iOS or Android device or any other hand-held device running the appropriate software allowing you to download the App. The security of your mobile phone or pass is your responsibility. In the event that the pass or your mobile phone is lost or stolen, Core Transit will not provide a duplicate or replacement pass.
Your mobile pass must be displayed clearly on the mobile phone screen to the bus operator every time you board a Core Transit bus, or when requested by a police officer or bus operator to view the mobile pass. The mobile pass must be retained during your entire trip on a Core Transit vehicle. Failure to show a valid pass is considered fare evasion and is subject to enforcement actions according to Core Transit policy, laws of the State of Colorado and applicable federal laws. If you are unable to show a valid pass, you may be subject to a fine or other enforcement action.
If the mobile pass has been damaged or is not readable in any way, it becomes invalid and a new one must be purchased. If you delete the App, you will also delete your mobile passes. If you reinstall the App on the same device it was deleted, your passes will be downloaded to the device. You cannot print or transfer mobile passes.
Your Core Transit mobile pass will be sold to you via the Core Transit’s mobile pass partner, Masabi. The mobile pass itself creates a contract between you and Core Transit for the provision of the transport services that the mobile pass allows you to use. It is Core Transit that provides these services to you under the mobile pass and in no event will Masabi be responsible for or have any liability to you in relation to these services or their availability or performance (including your use or access to any Core Transit vehicle, the Core Transit network, your use of any services provided under your mobile pass or for your use of the App).
Prices and Receipts
When you purchase a mobile ticket or pass on the App, you will be notified of the price before you confirm your purchase. For information on fares please visit the Core Transit fare information web page at https://evta.colorado.gov/fares
Changes, Refunds, and Replacements
All refund requests will be reviewed on a case by case basis. In general, mobile passes cannot be replaced, changed, cancelled, or refunded except under very special circumstances, including but not limited to mobile application service disruptions. The decision to replace, change, cancel or refund a mobile pass is made at Core Transit's sole and absolute discretion. You can submit a request for a refund by calling Core Transit support line: (970)328-3590 or by submitting an email to: coretickets@coretransit.org. Please note that where a refund is made it shall be for the pass price only. Any other associated fees are non-refundable. Neither Core Transit nor Masabi shall be obliged to replace, change, cancel, or refund a ticket when Core Transit has reason to believe that the circumstances prompting the replacement, change, cancellation, or refund request is the result of fraud.
Data charges
The App is free, but data charges may be incurred to you by your cell phone network provider. You are responsible for any such costs. Core Transit will not take responsibility for any connectivity issues you may experience.
Availability & Updates
The mobile pass can be used on all Core Transit bus service. Travel is based on fare applicability on Core Transit services at the time of purchasing a pass. The mobile pass is valid when the ticket is activated on the App after purchase. You may not start your trip on a Core Transit vehicle until you have a valid pass. Once purchased, the mobile pass will specify the fare type, the validity of the pass and its expiration date. Core Transit reserves the right to issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the latest update. Core Transit recommends that you download and install all updates issued. Core Transit is not liable for errors which become apparent in old versions of the mobile application.
Materials, Ownership and Restrictions on Use
The App is operated by Core Transit and is either owned by Core Transit or its third party licensors (including without limitation Masabi) and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of Core Transit or Masabi or their respective licensors. You may not copy (other than copies made incidentally on your mobile in the course of your use of the App), reproduce, republish, upload, post, transmit or distribute the App or any of its content without the prior written permission of Core Transit and its licensors. Nor may you: (i) reverse engineer, decompile or seek to obtain the source code to the App except where and to the extent expressly required to be permitted by applicable law; or (ii) make or seek to make derivative works based on the App. Download and use of the App is conditioned on acceptance of the terms and conditions of this agreement. By using or downloading the App, you agree to such terms and conditions. The App is supplied to you by Core Transit and neither Masabi nor any of Core Transit’s other third-party licensors shall have any liability to you arising out of or in connection with the App.
The laws of the United States and the State of Colorado, without regard to Colorado laws regarding conflicts of law, shall govern the construction, interpretation, execution and enforcement of the terms and conditions stated herein. Venue for any dispute arising out of or relating to use of the App shall be in the State of Colorado District Court for Eagle County.
Liability Disclaimer
In no event will Core Transit be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. In no event will Masabi be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with your use or access to any mobile pass or the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. Neither Core Transit nor Masabi shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the mobile ticketing application or any mobile pass. Nothing in these terms and conditions shall exclude or limit a person’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
Neither Core Transit nor Masabi are responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities (including the internet) not under the control of Masabi or Core Transit (or their respective subcontractors), and you acknowledge that the App may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
Legal responsibility
If you lose your mobile phone with a valid Core Pass saved on it, please call our customer support number at (970) 328-3590. Any value remaining on your Core Pass will be transferred to your new mobile phone.
Core Transit may cease to operate the service at any time, in which case the values of any balance associated with unused tickets at that time will be refunded.
Privacy
The collection, use, and security of information obtained from customers using “Core Transit Mobile Tickets” are subject to Core Transit's Privacy Policy, as amended. This policy is consistent with Federal and State laws governing an individual's right to privacy and may be amended from time to time, as deemed necessary by Core Transit. The Privacy Policy is posted on the Core Transit website at https://evta.colorado.gov/rules-policies
Support
If you have any questions or problems with the mobile applications, please review the FAQs at https://evta.colorado.gov/mobile-tickets-faq for answers to the most common questions Core Transit receives from its users. If that does not answer your questions, please contact Core Transit at coretickets@coretransit.org.