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Mobile Tickets FAQ

Mobile tickets are valid on all Core Transit bus routes. They are not valid on Vail Transit, Avon Transit, or Beaver Creek Transit routes, which are fare free. Please read Core Transit’s fare policies before traveling.

You may pre-purchase tickets for future use and activate as you ride or purchase a ticket on the day of travel. Pre-purchased tickets expire after purchase even if not activated for use. Single ride, Youth and Senior 4-Pack, and Day passes all expire 90 days after purchase. 10-Ride packs and 30-Day Unlimited passes expire 6 months after purchase.

You must activate your ticket before boarding a bus or train. Bus operators and fare inspectors will require an activated ticket. Please note: Single ride tickets (including youth and senior entitlements) will expire 3 hours after activation, while Day passes expire 24 hours after activation.

You must purchase the correct fare required for each route. If you have a regular fare you may transfer to other routes that require a regular fare, but cannot ride a route requiring a premium fare. If you have a premium fare you can transfer to all other routes.

Yes, purchased tickets and passes expire after purchase even if they are not activated. Single ride, Youth and Senior 4-Pack, and Day passes all expire 90 days after purchase. 10-Ride packs and 30-Day Unlimited passes expire 6 months after purchase.

Yes, Day passes are valid for 24 hours from activation.

We recommend that you set up an account for your convenience and protection, but you may check out as a guest. If you have created a customer account and your mobile device is lost, stolen, or replaced, you will be able to migrate unused, unexpired tickets to your new device when logging into your account on the new device.

Mobile tickets do not need cellular or Wi-Fi services to be displayed. You do need connectivity to purchase a ticket, which must be done before boarding. If you lose cellular service after purchasing a ticket, you will still be able to activate and display the ticket from the ticket wallet.

If your mobile phone is inoperable, you will have to use some other payment method for the trip.

You can buy up to 10 Single Ride, Youth or Senior 4 Packs, or Day passes or up to 5 30-day passes in a single purchase. You have to activate a ticket for each passenger before boarding an Core Transit vehicle. Activating a large number of tickets will slow down the app.

If you have created a customer account and purchase a new mobile device, just install the app on your new device and sign into your account. You will be able to migrate your tickets to the new device, access your ticket wallet, and purchase as usual. If you have an unused, unexpired ticket that does not appear, please contact Core Transit’s Customer Care team (970.328.2590).

Receipts are available through email for all purchases made through the Core Tickets app. Please enter your email address when you purchase a ticket, and a receipt will be automatically emailed to you. If you can’t find your receipt, you can open the ticket from your ticket wallet and re-send the receipt to your email address.

ECO Transit does not issue refunds for unused fare media. In the event of service disruptions, please contact Core Transit Customer Care at (970)328-2590.

The Core Tickets app is free to download. You may incur data usage fees via your mobile service provider for use of the application. Core Transit is not responsible for any mobile carrier data charges that a customer incurs as a result of downloading or using the Core Tickets application.

The Core Tickets application is available on the majority of iOS and Android devices installed with recent operating systems. Older versions of software may not be supported.

When making a purchase, you can select between a full price pass and a discounted pass. Discount fares are available for all seniors 60+; individuals with disabilities; and youth ages 6-18. Proof of eligibility is required either on the bus for Youth or Senior 4 Packs or prior to purchase for the Youth or Senior Annual pass. Active duty members of the U.S. military and Military Veterans ride are not eligible for discounted tickets through Core Tickets. However, Active and Military Veterans are eligible for a 50% discount on Core Transit’s paper tickets or fares collected on the bus, including Per-ride, 24-hour, 10-ride, and 30-day unlimited passes. Proof of eligibility is required to receive the discounted fare. Individuals with disabilities may be eligible for discounted or free rides through Core Trasnit’s Paratransit program.

Children five years of age or younger ride free with a fare-paying adult.

Active duty members of the U.S. military and Military Veterans ride are not eligible for discounted tickets through the Core Tickets application. However, Active and Military Veterans are eligible for a 50% discount on Core Transit’s paper tickets or fares collected on the bus, including Per-ride, 24-hour, 10-ride, and 30-day unlimited passes. Proof of eligibility is required.

You have the option to store your credit card details for future transactions.

The Core Transit Mobile Tickets platform is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, any sensitive data stored are highly encrypted, and systems are constantly being monitored for security vulnerabilities.

A Stored Value Account is a payment option in the Core Transit Mobile Tickets app that allows customers to deposit and store funds for purchasing Core Transit tickets and passes. Deposits can be made via a credit, debit card, Apple Pay/Google Pay, and the available balance can be used to buy Core Transit passes for current or future use.

Annual Youth and Annual Senior passes require proof of age to determine eligibility. A government issued ID or school ID (youth only) needs to be presented to a Core Transit Customer Care representative at either the Vail Transportation Center or Gypsum Maintenance Service Center offices. The Core Transit Customer Care representative then will activate an entitlement up to 1-year, based on age, for your Core Tickets app account. Your account will then be permitted to purchase the $25 annual youth or senior pass.